NOVA Q Research (“NOVA Q,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit novaqresearch.com or purchase from us, how we use and protect it, who we share it with, and the choices and rights you have. By using our site or placing an order, you agree to the practices described here.
1. Information we collect
We collect the following categories of information:
- Information you provide. Your name, email address, phone number, billing and shipping addresses, account password, and order details. If you contact support or request documentation, we keep a record of that correspondence.
- Payment information. Card payments are processed by our third-party payment processor. We do not store full payment card numbers on our servers. We receive only limited transaction details needed to confirm and service your order.
- Information collected automatically. When you browse the site we collect standard technical data such as IP address, browser type, device information, pages viewed, referring pages, and interactions with the site, through cookies and similar technologies.
2. How we use your information
We use your information to process and fulfill orders; to provide certificates of analysis, lot documentation, and customer support; to communicate about your orders and account; to send marketing communications where you have opted in; to operate, secure, and improve the site; to prevent fraud and abuse; and to meet our legal, tax, and record-keeping obligations.
3. Cookies and tracking technologies
We use cookies and similar technologies for essential site functions (such as your cart and session), for analytics that help us understand how the site is used, and, where enabled, for advertising measurement. You can refuse or delete cookies through your browser settings, though some site features may not work correctly without them.
4. How we share your information
We do not sell your personal information. We share it only as follows:
- Service providers. Payment processors, shipping carriers, hosting and analytics providers, and email or SMS delivery services, each of which is authorized to use your information only to perform services for us.
- Affiliated brands. NOVA Q operates alongside affiliated brands and partners, including OHM Fitness in connection with member programs. Where you have engaged with one of these programs, we may share limited information needed to deliver the benefit or offer you signed up for. We do not share your data with unaffiliated third parties for their own marketing.
- Legal and safety. When required by law, subpoena, or regulation, or to protect the rights, property, or safety of NOVA Q, our customers, or others, or in connection with a merger, acquisition, or sale of assets.
5. Email and SMS marketing
Order confirmations, shipping notices, and other transactional messages are sent automatically as part of servicing your order. Promotional email is sent only if you opt in, and you can unsubscribe at any time using the link in any marketing email.
If you provide your phone number and opt in to SMS, you agree to receive recurring automated promotional and informational text messages from NOVA Q at the number provided. Consent to receive SMS marketing is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to cancel or HELP for help, or contact us at [email protected]. Marketing messages may be sent from a dedicated messaging number that differs from our customer support line.
6. Your privacy choices
- Cookies. Adjust or disable cookies in your browser settings.
- Marketing. Opt out of email via the unsubscribe link, and out of SMS by replying STOP.
- Interest-based ads. You can opt out of certain interest-based advertising through the Network Advertising Initiative and the Digital Advertising Alliance opt-out pages.
7. California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request access to and deletion of your personal information; to correct inaccurate information; and to opt out of the “sale” or “sharing” of personal information as those terms are defined by California law. We do not sell your personal information. You will not be discriminated against for exercising these rights. To make a request, contact us at [email protected].
8. EU and UK privacy rights (GDPR/UK GDPR)
If you are located in the EU or UK, you have the right to access, correct, delete, restrict, or object to processing of your personal data, and the right to data portability. Where we rely on consent, you may withdraw it at any time. Our legal bases for processing include performance of your order, our legitimate business interests, your consent, and compliance with legal obligations. To exercise these rights, contact us at [email protected].
9. Data retention
We retain personal information for as long as needed to provide our services and to satisfy tax, accounting, and other legal requirements. Order and transaction records are typically retained for the period required by applicable law. When information is no longer needed, we delete or de-identify it.
10. Data security
We use industry-standard safeguards, including encryption in transit and access controls, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Age and children’s privacy
Our site and products are intended solely for qualified researchers who are at least 21 years of age. The site is not directed to minors, and we do not knowingly collect personal information from anyone under 21. If we learn we have collected such information, we will delete it.
12. Third-party sites
Our site may link to sites operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or data practices.
13. Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last revised, and your continued use of the site after an update constitutes acceptance of the revised policy.
14. Contact us
Questions about this policy or your information can be sent to [email protected], or by mail to NOVA Q Biosciences, DBA NOVA Q Research, 159 N. Wolcott St, Casper, WY 82601.