Shipping policy
NOVA Q Research ships within the United States, including Puerto Rico. We package every order to protect the stability of the Material in transit and ship in discreet, unbranded outer packaging.
Processing and transit
- Orders placed before 2:00 PM EST on a business day are typically processed the same business day. Orders placed later, or on weekends and holidays, are processed the next business day.
- Most shipments arrive within a few business days of dispatch, depending on the carrier and destination.
- Shipping and transit times shown at checkout or by a carrier are estimates only and are not guaranteed.
Tracking
You will receive a confirmation email with a tracking link as soon as your order ships. We encourage you to monitor tracking and to be available to receive and properly store temperature-sensitive Materials promptly on delivery.
Carrier delays
NOVA Q is not responsible for delays caused by the carrier, weather, or other factors beyond our control.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
Delivery confirmation, lost, and stolen packages
If tracking shows a package delivered but you have not received it, please contact the carrier first. We are glad to help you file a claim, but we are not liable for packages that are lost or stolen after delivery has been confirmed by the carrier.
Reshipment for shipping issues
In the event of a shipping issue such as a delay, misdelivery, or loss, NOVA Q can reship your order beginning 7 business days after the original scheduled delivery date, once we receive confirmation from the carrier regarding the status of the original shipment. To begin a claim for a missing shipment, contact [email protected] within 7 days of the listed delivery date.
Contact
Shipping questions can be sent to [email protected] with your order number.